Bank service 'good,' survey finds

Approximately half of Bank Leumi's customers said the service the bank offers is "good," while 27% of the bank's customers said they were "disappointed."

By MATTHEW KRIEGER
March 20, 2007 07:08

More than 70 percent of Israeli bank customers feel the service they receive at their banks is good, if not great, according to a survey conducted by the financial Web site smartmoney.co.il. The results of the poll were based on questions relating to the type of service customers receive in their particular bank branches. More than 2,400 people were polled and 46% of the respondents said their service was "good" and 23% answered "excellent," while 22% said they were "disappointed" with the service they receive. Only 9% of the customers polled felt that they receive "bad" service. Approximately half of Bank Leumi's customers said the service the bank offers is "good," while 27% of the bank's customers said they were "disappointed." Bank Discount and Mizrahi-Tefahot fared the best among the big banks, with more than 18% of their customers answering that they receive "excellent" service. Smartmoney.co.il provides information about loans, mortgages, insurance and banking services.


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