Workers in an office 300.
(photo credit: Thinkstock)
Bureaucratic red tape increased slightly in the government sector in the second
quarter, with the National Insurance Institute most to blame, according to a
survey of business people commissioned by the Federation of Israeli Chambers of
“Businesses pay a very high price for excessive bureaucracy,”
FICC president Uriel Lynn said. The government must take direct responsibility
for fixing this situation, not through spending but through providing detailed
instruction to bureaucrats on how to do their jobs properly, he said.
quarterly survey, which is conducted by the Geocartography Institute and SQ,
ranks seven offices by how they interact with the business sector in four
categories: availability of customer-service representatives, the amount of time
it takes to attend to each case, the level of personal attention and the quality
of solutions offered to customers.
In the first quarter of 2011 the
offices achieved a combined average score of 6.84 out of 10, their best
performance since the survey began in 2008. But in the second quarter the
average decreased to 6.80, mainly as a result of a poor showing from the NII,
which fell from 7.49 to 7.16.
The Industry, Trade and Labor Ministry
topped the list with a score of 7.26, followed by the Transportation Ministry
(7.22) and the NII. The Interior Ministry recorded a score of 6.80, the Health
Ministry 6.66, the Israel Tax Authority 6.64 and the judicial system
Business people waited about 23 weeks to have their cases dealt
with by the courts system, the poll found, an increase from the 18.5 weeks
reported in last year’s final survey.
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