30 days to answer new car complaints

Transportation Minister Shaul Mofaz announced this week that under new regulations, the Transportation Ministry has a maximum of 30 days to handle consumer complaints from "new car owners."

By MATTHEW KRIEGER
July 1, 2007 08:09

Transportation Minister Shaul Mofaz announced this week that under new regulations, the Transportation Ministry has a maximum of 30 days to handle consumer complaints from "new car owners." to the regulations, as soon as the ministry's car department receives a complaint from a car owner, the vehicle must be brought to a "neutral" garage for an immediate and thorough check. If additional tests are needed, the car must be brought to a certified inspection office. Mofaz said that the move was meant to increase the ministry's consumer care.


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