Business Briefs

Bank service 'good,' survey finds.

By MATTHEW KRIEGER
March 20, 2007 07:43
1 minute read.

Bank service 'good,' survey finds More than 70 percent of Israeli bank customers feel the service they receive at their banks is good, if not great, according to a survey conducted by the financial Web site smartmoney.co.il. The results of the poll were based on questions relating to the type of service customers receive in their particular bank branches. More than 2,400 people were polled and 46% of the respondents said their service was "good" and 23% answered "excellent," while 22% said they were "disappointed" with the service they receive. Only 9% of the customers polled felt that they receive "bad" service. Approximately half of Bank Leumi's customers said the service the bank offers is "good," while 27% of the bank's customers said they were "disappointed." Bank Discount and Mizrahi-Tefahot fared the best among the big banks, with more than 18% of their customers answering that they receive "excellent" service. Smartmoney.co.il provides information about loans, mortgages, insurance and banking services. Ministry compares private insurers Israel's insurance supervisor, Yadin Antebi, released the results of the Finance Ministry's comparative study of private insurance plans available in Israel. The study was undertaken to assist those who purchase private insurance plans in choosing the right plan. Factors that were considered as part of the study included the policy's coverage of certain surgeries, including transplants - both here and abroad - cost of the policy and average cost of deductibles for out-patient services and purchase of medicines. The Finance Ministry has published the full results of the study on its Web site at www.gov.il/hon/2001/insurance/briut.asp. Port request for cranes denied The request of the Haifa Ports Authority to have all 20 of the cranes it ordered built outside of Israel has been denied by Minister of Industry, Trade and Labor Eli Yishai. Under Israeli government law, any contract tendered by a government-owned company, such as the Haifa port, must have at least 28% of the production done by Israeli manufacturers. The Haifa port claimed that because it is a new government-owned company, the law should not apply. The port wanted all of the crane production, worth an estimated $120 million, to be completed outside of Israel, as production costs outside the country are significantly lower.


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