man in hospital bed with nurse 311.
(photo credit: Ariel Jerozolimski)
Despite ongoing complaints about hospital overcrowding, a Health Ministry survey
on patients’ satisfaction while treated at state general hospitals showed an 8.4
rating out of 10 in surgical departments and 7.6 in internal medicine
The telephone survey of over 5,000 patients covered the year
2010 and was released on Thursday.
Dr. Michael Dor, the chairman of the
satisfaction survey committee and the head of the general medicine branch at the
ministry, said it was meant to examine the views of patients at 11 government-
and municipal-owned general hospitals.
Meanwhile, Deputy Health Minister
Ya’acov Litzman said at a ministry conference on “patient experience” in the
health system that investment in improved medical services must
He added that he was aware of heavy workloads borne by hospital
nurses, especially during the winter when patients suffer complications of the
flu, but “the situation is under control” and periodic walkouts by nurses “are
not the proper way” of dealing with overcrowding, Litzman said.
deputy minister also said that on Sunday, he will present to the cabinet his
proposal to exempt Israeli medical students who studied in the OECD countries
from having to pass a licensing exam. This, he said, will increase the number of
physicians, which is currently inadequate.
Prof. Ronni Gamzu stated that “professional treatment is of high quality, but as
for services, the feeling is often different. This challenges everyone in the
The conference, he said, is the first of its kind and
will become an annual event.
Gamzu sent a document to all the hospitals
and health funds asking for their comments on changes meant to improve health
Among the proposed changes are appointments for hospital
outpatient clinics and diagnostic institutes that will be made in a centralized
way via the hospital’s switchboard and not separately and include the use of a
website. Several patients will not be invited to a clinic or institute at the
same time but at a specified time.
The ministry survey of satisfaction at
internal medicine and surgical departments showed that patients whose health
condition improved as a result of hospitalization were satisfied or much more
satisfied with their experience in the hospital.
Arabs gave a 8.07
satisfaction rating compared to 7.62 from veteran Jewish Israelis, while
immigrants from the former Soviet Union gave only a 7.32 rating and immigrants
from other countries 7.34.
Patients who were not sent to a bed in the
corridors of an internal medicine or surgical department hospital corridor gave
a 7.83 rating, while those who were rated their experience at only
Patients gave higher ratings (8.5) to doctors in surgical
departments than those in the more-crowded internal medicine departments (8.2).
Most patients said they had much trust in doctors and were satisfied with the
amount of explanations they were given. As for nurses, patient satisfaction
ranged from 8 to 8.4, depending on whether they were in surgical or internal
medicine departments. But many patients wanted nurses to come to the bedside
more quickly. They also wanted to be introduced to physicians and nurses by name
before they were treated by them.
However, hospitals received relatively
low marks when assessed on the quality of their meals, the amount of noise and
disruptions in the wards and the lack of privacy.
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