animal airways 311.
(photo credit: Israel 21c)
The world’s largest pet air transportation and relocation company is launching
an Israel-based 24/7 international veterinarian support service.
Airways, the selfproclaimed leader in global pet flight and relocation, has
subcontracted with an Israeli company, Terminal4Pets, to offer a fulltime,
globally accessible veterinarian guidance team.
The service will allow
families travelling with pets to consult with a veterinarian 24 hours a day,
seven days a week, in 10 languages.
The company is in negotiation with a
number of large, global airlines, hoping to provide the service on a larger
level, but declined to identify the carriers by name.
which runs Animal Airways’ services in the Middle East and North Africa, already
offers an international team of vets, pet handlers and “veteran pet travel
agents” making available a number of pet travel solutions including high-class
custom-made kennels; flight kits; customs clearance assistance; and a VIP (“Very
Important Pet”) service to meet and greet your pet upon arrival and take it to
its new home via a “Pet shuttle.”
“If someone flies anywhere in the
world, it’s the veterinarian’s responsibility for the animal’s well being and we
have on ground staff 24/7,” said Dr. Eytan Kreiner, head veterinarian at Animal
Airways and the founder of Terminal4Pets.
“There are so many veterinary
decisions and sometimes the traveler wants to speak to a vet before flight or
after flight. We allow them to do that anywhere in the world.
morning, for example, we have animals flying from Sudan to Nigeria,” he said.
“Each animal is a small project and we need to make sure there are the right
vaccinations, blood work, a microchip in case the pet gets lost, all the
veterinary services, a taxi service for animals, a kennel and all the paperwork
on both sides.”
But it’s not only puppies and kittens flying the friendly
skies, Animal Airways has helped giraffes, crocodiles, chinchillas, snakes, gold
fish and exotic birds take flight.
“We recently brought 15 llamas from
Canada to a tourist farm in Israel,” said Ayala Bar, director of
business development for Animal Airlines.
“You have to think about every
small detail, and it was a big operation with months of preparation.
worked with Air Canada, rented half of the cargo department and built
kennels so they’d have enough space. We had veterinarians on both ends
pre-flight check and a post-flight check, huge special shuttle arranged,
and food throughout the flight. It was really exciting and they were
“The bureaucracy of pet transportation is very difficult,” Bar
said. “If you want to keep your heads up in this business, you have to
what’s going on with regulations all over the world. We are always
trying to be
one step ahead with the latest regulations on both ends, the latest
for vaccinations, blood tests, microchips, kennels, pet passports, even
latest diapers that will last the entire flight.”
The company also offers
a Pet2Jet VIP service.
“Usually you come to the airport with your
partner, two kids and the dog,” Dr.
Kreiner said. “They will tell you to
go to the gate and leave the dog here. With VIP, we have a person who
the dog from you and personally put it under the plane, check that the
temperature is OK and that the dog is comfortable. We are coordinating
over the Middle East.”
Dr. Kreiner said that animal transportation has
become a major international business.
“Last year there were 4 million
pets flown annually, and 10 million passengers flying with the pets,” he
“It’s a big market, Animal Airlines leads the market, and we coordinate
flight anywhere in the Middle East: Dubai, Saudi, Egypt, Yemen,
Terminal4Pets has been in operation since 2004. The company’s
flight management services begin around $275 and the airport companion
service is around $200.