State Comptroller Micha Lindenstrauss submitted the annual State Ombudsman’s report to Knesset Speaker Reuven Rivlin on Monday. The report, which compiles public complaints about all the government ministries and state agencies and institutions found that 14,000 complaints were lodged in 2011, an all time record and a 44 percent increase since 2005.
Rivlin thanked Lindenstrauss for the report, stating that the Ombudsman’s office had become a central institution and that the large increase in the number of complaints filed to the office was a testament to the trust that the public placed in it.Lindenstrauss described the submission of the report as a day of celebration for Israeli democracy and citizenry. “The ombudsman’s office is an independent body and in recent years it has reached out to the public by opening branches in cities like Beer Sheba and Nazareth, and soon in Kiryat Shmona and in Lod.”
Lindenstrauss commented that while in most other countries the State Comptroller and the Ombudsman were separate entities, the combination of both roles under a single roof as it is in Israel was “a success story, with one agency complementing the other.”