Ticking tickets

Beit Shemesh residents are having issues with their monthly bus pass Rav-Kav tickets.

Rav Kav bus pass 521 (photo credit: Marc Israel Sellem/The Jerusalem Post)
Rav Kav bus pass 521
(photo credit: Marc Israel Sellem/The Jerusalem Post)
Some residents of Beit Shemesh holding hofshi hodshi (monthly unlimited) bus tickets on the Beit Shemesh-Jerusalem route have been suffering problems with their Rav-Kav cards. This reporter has been informed of issues with “card expiration” and other strange-sounding excuses.
Rav-Kav cards issued by Egged are valid for eight years, as stated on the Egged website. Since the cards were introduced four years ago and Egged only switched over to using them in November 2011, it is obvious that nobody has an eight-year-old card due for renewal.
However, cards issued by Superbus are valid for five years. A Superbus spokesman explained that a technical problem was discovered only this week, and passengers were mistakenly told that their cards were valid for only four years. Since Superbus started using Rav- Kav just under four years ago, this would seem to be the source of the problem.
Any passenger who has been forced to pay extra for a ticket should give as many identifying details as possible to Egged customer relations (pniyot hatzibur), by fax (530-4962) or in person at the Jerusalem central bus station, Sunday to Thursday between 8:30 a.m. and 2:30 p.m. The details must include the serial number of the Rav-Kav card (small red figures on the same side of the card as the holder’s name and photo), the date and time the incident occurred, the route number and the direction of travel.