'Ombudsman dealt with record no. of complaints'
State Comptroller report says National Insurance Institute, Police, Treasury received most complaints in 2011.
Bar-On (L), Lindenstrauss (C), Rivlin 370(photo credit: Itzik Harari, Knesset Spokesman)ByJ. PARASZCZUK, R. EGLASH, Y. LAPPIN, N. SHEMER