Golan Telecom fined for closing call centers on Succot

By
April 13, 2014 23:19

During the 2013 Succot holiday’s intermediate days, the required hours of operation were reduced to 10, when they were required to operate 13 hours a day.

Phone

The iPhone 5 on display 370. (photo credit:Beck Diefenbach / Reuters)

The Ministry of Communications fined discount telecom carrier Golan Telecoms NIS 11,190 on Sunday over its failure to keep customer calling centers open during the Succot holiday the previous year.

The ministry’s mobile licenses typically require call centers to be staffed for at least 13 hours daily on Sunday through Thursdays.



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During the Succot holiday’s intermediate days, which in 2013 fell between September 22-24, the required hours of operation were reduced to 10.

According to the ministry, Golan failed to provide sufficient hours of customer service on those days. The fine was announced just ahead of Passover, which also has an intermediate day period.


Golan called the decision “absurd,” arguing that the intermediate days were not defined that way in the license, and said the ministry itself requested the service end at 6:00 p.m.

“We find it totally absurd to receive a fine for closing the service center at 6:00 p.m. on [the intermediate days of] Sukkot in the State of Israel,” a company spokesman said.

The company will run its call centers from 7:45 a.m. until 9:15 p.m. for Passover’s intermediate days.

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