Cellcom loses subscribers to rivals

By GAD PERES/ GLOBES
November 17, 2011 22:39

The company has lost the largest number of subscribers from January through September, as competition in the market takes hold, according to Communications Ministry data obtained by Globes

1 minute read.



Cell phone user [illustrative]

man speaking on cell phone cellular 311 (R). (photo credit: REUTERS/Fred Prouse)

Cellcom Israel Ltd. has lost the largest number of subscribers from January through September, as competition in the market takes hold, according to Communications Ministry data obtained by Globes.

Cellcom lost a net 31,287 subscribers in the January- September period, adding 254,765 but losing 286,053.

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The numbers at its two main rivals, Bezeq Israeli Telecommunication Co. Ltd. subsidiary Pelephone Communications Ltd. and Orange franchisee Partner Communications Ltd. were the opposite. Partner recruited a net 24,930 subscribers in January-September, adding 266,001 and losing 241,071; Pelephone recruited a net 20,690 subscribers, adding 270,557 and losing 269,867.

The churn rate is projected to increase over the coming year, with the entry of new mobile carriers and mobile virtual network operators (MVNO) into the market.

Cellcom used to claim that most subscribers who left it had multiple numbers and preferred to wait for their contract period to expire before leaving, instead of paying a fine for early termination. Since the Communications Ministry banned exit fines earlier this year, this is no longer an issue for subscribers. The ministry’s decision could boost the churn rate to 20 percent a year, similar to those in Western countries.


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