On a list of the things that aren’t worth the paper they’re printed on, one
would have to include product warranties. We probably don’t even realize it, but
almost everything we buy has a warranty, whether explicitly stated or implicitly
guaranteed by an act of government. Technically, we’re protected from wasting
our money on shoddy merchandise, food and services. It’s a matter of custom –
and often, a matter of law.
And yet, says Ofer Yourvexel, CEO of WRNTY
(www.wrnty.com), “It appears that as many as 80 percent of consumers don’t even
bother to send in the warranties for the products they buy, based on information
we get from manufacturers.”
All of us know why, too: Sending the warranty
in, attaching the receipt, filling in all the boxes and lines, and stuffing the
whole thing into an envelope is a hassle – and just so 20th century! Why don’t
companies make it easier for us to file warranties? Why not just let us register
a product warranty via e-mail? It’s as if they’re trying to make it harder for
us to get the protection we’re supposed to have! Actually, that’s not the case –
and Yourvexel’s company is the proof: WRNTY (a takeoff on the word warranty)
provides the world’s first hi-tech warranty service for independently owned
retail establishments, automatically processing warranty information on products
as they’re purchased. It also provides sellers, distributors and manufacturers
with information they would have otherwise had to work very hard to
WRNTY was started in 2006 by company founder Kfir Bar-Levav, a
veteran of the watch industry. It seemed natural for the company to start
streamlining the warranty process in for watch customers when the company
started selling its solution last year.
“We have a lot of contacts among
watch and jewelry distributors,” Yourvexel says, “but we see this only as a
beginning. We plan to expand to at least two more industries, including
electronics, by the end of 2001.”
The benefits of WRNTY’s softwarebased
system is a no-brainer for consumers, he says, adding: “Instead of having to
fuss with papers and envelopes, we automatically upload warranty information for
every product sold by retailers using the system. The information is stored in
the cloud and is accessible by the customer on their own secure site. They also
get an SMS acknowledging their purchase. When they need service, they go to the
authorized repair center or the store, and the information is right there,
Once the item goes in for repair, customers can keep
track of where it is in “the system,” when it will be ready, etc.
customers are particularly proud of their purchase (as they would be with a
watch they like), they can use their site to send out a Facebook link to the
page with a photo of the exact model they own on the manufacturer’s
WRNTY solves a thorny problem for consumers, but it’s heaven-sent
for retailers and distributors, helping them to corral information that, until
the system came online, was very hard to get hold of.
what they sold to stores, but they don’t know what the stores sold to
customers,” Yourvexel says. “Information about retail sellout of items they
order is essential, so they can spot trends and target customer needs – and
avoid ordering products that don’t sell.”
WRNTY’s sellout and inventory
application makes it easy for wholesalers to know exactly what was sold, where
and when, thanks to the warranty information, which is automatically transmitted
That information also can be used by distributor salespeople.
WRNTY supplies a unique iPad app designed for salespeople, who, when they walk
into a retailer, know exactly what lines were most popular, enabling them to
recommend products that the store will be able to move quickly.
stores only order what they need, and distributors have an easier job selling
their goods,” Yourvexel says.
And, of course, there’s the repair aspect
of the system, which ensures that distributors know exactly what level of
service each product is supposed to get, which saves time, money and frustration
for everyone involved.
With WRNTY, the retailer wins, too, Yourvexel
says, adding: “With the information they collect on the warranty information,
stores can start customer clubs, painlessly collecting information on their
customers’ tastes, making it easier for them to target offers to
Studies show that customers are far more willing to give up
personal information in return for a benefit; for example, a streamlined
warranty system that saves them time and effort.
necessarily like clubs, but they do want a warranty on what they’ve purchased,”
Yourvexel says. In addition, he says, retailers get an application that helps
them track inventory; plus they get free Facebook advertising every time a
customer shares their purchase with friends.
While there are other
solutions for inventory control and sellout data gathering, Yourvexel says, none
are aimed at the market segment WRNTY serves: small- and medium-size retailers;
and none, anywhere, provide the warranty solutions as the company
So far, WRNTY has deals with watch and jewelry retailers in Israel
and Europe, and it just closed a deal to work with a big retailer in Brazil.
It’s a unique idea, and investors agree: WRNTY recently received a very healthy
investment from several angels.
“By the end of the year we hope to be
serving 10,000 jewelry shops around the world, and we plan to be working in at
least two other industries,” Yourvexel says. Who knows... WRNTY makes
“collecting” off your warranty so much fun, you just might “accidentally” drop
your watch just to feel what it’s like to finally get some real warranty