Living to serve

Anglos are often disappointed by their eating-out experience in Jerusalem. We take a look at service in the capital’s restaurants.

By ARIEL DOMINIQUE HENDELMAN
February 14, 2018 17:57
Behind the scenes at Crave restaurant

Behind the scenes at Crave restaurant. (photo credit: MARC ISRAEL SELLEM)

As an Anglo living in Jerusalem, I often find that my expectations are not met when it comes to receiving good service in restaurants. Of course this is not always the case, but I am struck by the seeming indifference of some establishments to the old adage, “The customer is always right.” Here in Jerusalem, it can feel more like, “The customer is always a nuisance.”

While conducting interviews for this article, I set out to determine what comprises good restaurant service, what the cultural differences are that cause Anglos to feel that their standards for service are higher and which establishments in Jerusalem are actually getting it right.

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