Bezeq Israeli Telecommunications Corp..
(photo credit: Ariel Jerozolimksi)
Millions of phone customers were left without service on Tuesday, the second
such incident in two months.
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Bezeq’s Internet Protocol network
experienced a technical malfunction that left half of its subscribers unable to
make or receive calls, including to some emergency services, for four
The malfunction, which initial findings indicate was caused by a
breakdown in a switch connecting Bezeq’s next-generation network to the rest of
the system, occurred shortly after 9 a.m and was fully resolved only at 1 p.m.,
when the company announced that service had returned to normal.
roughly 2.5 million land-line customers and one million Internet
On December 1, mobile phone operator Cellcom experienced a
similar malfunction when a central network component broke down, leaving
millions without cellphone service for hours. Cellcom compensated its
subscribers by waiving charges for the previous week’s service.
once more possible to make and receive calls to all the networks as usual,” said
a Bezeq statement issued on Tuesday.
“We identified the location of the
malfunction, which helped us fix it and restore service in a fairly short time.
We once again apologize to Bezeq customers for the unexpected
During the five hours it took to fix the problem, roughly
half of the company’s clients were unable to make or receive phone calls on
their land lines. Additional services such as Bezeq’s 144 directory and 166
repair services were also unavailable.
Bezeq said it would compensate its
customers for the loss of service, but had yet to specify how.