He told tens of thousands of people in St. Peter's square that the reports from Idlib were "painful ... particularly regarding the conditions of women and children, of people forced to flee from a military escalation."
Turkey has reinforced its military presence in the area, saying the advances by Russian-backed Syrian troops and their allies threaten a fresh humanitarian disaster.
The crisis risks driving another wave of potential refugees to Turkey's southern border, and Ankara has threatened to act unless there is a pull back.
"I renew my heartfelt appeal to the international community and all parties involved to use diplomatic means, dialog and negotiations, in respect of international humanitarian law, to safeguard the lives and fate of civilians," Pope Francis said.
He then led the crowd in a special spontaneous prayer "for this beloved and martyred Syria."
Turkey and Russia support opposing sides in Syria's nearly nine-year civil war, but have forged a series of agreements since 2017 aimed at containing the bloodshed.Turkey already hosts 3.6 million Syrian refugees and President Tayyip Erdogan threatened this week to repel the Russian-backed Syrian forces unless they withdraw from the region.