Here's Why Today's Best AI Solutions Involve Humans
Contrary to popular belief, Artificial Intelligence is not exclusive to humans. While these advanced machines can automatically process operations and tasks, humans feed all the necessary data. AI and humans go together hand in hand, and only leveraged together can unleash the exceptional power they hold.
Some of the best AI solutions today include machines and humans working together to design better feedback loops and streamlined algorithms. Here are some reasons to consider data and AI solutions that have humans in the loop.
Digital Customer Services
It’s no surprise that customer support plays a crucial role in the smooth sailing of any business. However, having an in-house team that provides round-the-clock services can be expensive – especially with all the infrastructure and technology required.
Leveraging custom AI solutions and getting humans to train AI-modelled chatbots to deliver prompt and accurate customer responses is the way forward. Customers are usually reluctant to pick up the phone and talk to a customer representative, making this an ideal option for many.
A sophisticated model of responses can be designed and fed with specific keywords and phrases that can better address customers' queries and concerns.
Streamlining Back-Office Operations
AI customer service solutions are a great way to optimize tedious and time-consuming back-office operations, such as data entry, processing orders, bookkeeping, managing and setting up accounts and much more. These fairly simple tasks can be easily automated and operated using AI with insightful human input to upkeep a high standard of quality and accuracy.
By automating your back-office operations, you can target your time, focus and energy on your business’s growth and goals – especially if you're starting out.
Delivering Personalized Experiences
One of the most important aspects that most businesses struggle with is delivering their customers' personalized experiences – simply because it's costly and time-consuming. However, what if we told you otherwise?
AI solutions for ecommerce are great for analyzing decision-making patterns, purchasing habits and preferences not just to deliver a tailored experience but also to drive sales and generate greater revenue. Humans teach machines what to look for, and AI, in turn, automates the entire process for you – making it cheaper and quicker.
Reduced Chances of Human Error
While it’s true that AI customer service solutions can’t do without humans, there’s always a window for human error. After all, we are just humans. Mistakes happen, right? Not with AI! Once you’ve fed your model everything it needs to know and do, your work is done.
AI is great for mundane, repetitive tasks, which are often trapped for mistakes if done otherwise.
AI is taking over the future. But that doesn’t mean it’s replacing humans completely. Humans remain an integral part of the equation, allowing all these phenomenal things to occur in the first place.
Businesses and owners that refuse to believe in AI's power will likely be left behind in today's rapidly evolving global marketplace. Keep up or get swept away! The choice is yours.
This article was written in cooperation with Helpware