Unhappy with Egged

A look into the issues plaguing Jerusalem’s public bus system

May 23, 2018 14:19
Jerusalem bus No. 13

Jerusalem bus No. 13. (photo credit: MARC ISRAEL SELLEM)


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I ’ve written a range of articles for this publication on a wide range of topics concerning Jerusalem, but never have I witnessed such a deluge of responses on Facebook (more than 130 within a short span of time and still rising) as when I asked people to share their experiences and grievances with Jerusalem’s bus system. What has become clear is that this subject hits a nerve with the people of Jerusalem. They are tired of waiting up to 45 minutes for a bus to come, only to have it be so full of people that they can barely squeeze in. They are exasperated with digital signage that is supposed to show an accurate wait time, but is at best an occasionally helpful estimate. They are especially frustrated when many of the same bus lines arrive all at once. They wonder why the lines are not sent out in a way that would make sense for the citizens who rely on this mode of transportation to take them to work on time; pick up their children from school; visit loved ones in the hospital; or return home at the end of the day.

“I’VE BEEN involved in this issue for a long time and it’s very complicated because the whole city’s bus schedule is planned and run by the Transportation Ministry,” says city councilwoman Fleur Hassan-Nahoum. “I talk in the Knesset about this frequently. Jerusalem’s students have suffered greatly. Bus 19 to Givat Ram sometimes gets canceled and nobody knows why. When it does come, it doesn’t come frequently enough.”


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