Consumers: Shaken – and restored – confidence in obtaining refunds

What to do if stores do not honor the legal refund policy?

August 25, 2016 19:58

Microwave. (photo credit: INGIMAGE)


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Let’s say you brought home a brand-new microwave oven, opened the box, and then realized that it didn’t fit in your kitchen. You tried returning it, requesting a refund, but the store told you that since you opened the box (even though you didn’t plug it in) they wouldn’t take it back.

You already knew that you had 14 days to return the microwave, but the seller had shaken your confidence with their “opening the box” claim. What is your next move? When you are not sure of your legal rights, or believe those rights have been infringed, you can contact one of the country’s three consumer-advocate organizations and ask for help. Or you can choose a legal remedy.


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