Warranties, repairs and remedies

This article will tell you all about warranties, explain the law concerning repairs, and suggest general solutions for various consumer dilemmas.

August 6, 2016 09:23

Receipts. (photo credit: ING IMAGE/ASAP)


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As volunteers at Jerusalem’s Citizens’ Advice Bureau, we receive a broad range of queries and requests for help. One caller, who sent his nearly new cellphone for repairs, is still waiting to get it back. He wanted to know the law on repairs, so he would be adequately armed when he demanded either the return of his cellphone or of his money.

A young woman bought boots that fell apart soon after she purchased them. She received a new pair, but these also quickly tore. The shop is willing to get them repaired – but she prefers to get a refund, and not to take a chance on an identical pair. Knowing there is no warranty on clothes and shoes, she still wondered if she had any rights.


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