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EU to tackle lost-luggage problem
07/29/2009
The EU could draft proposals to ask member states to create special agencies to tackle traveler complaints that airlines and airports do not answer.
The EU's top transport official put airlines, airports and national transport authorities on notice Tuesday that he wants them to do more to address the "very serious" problem of airline passengers' lost luggage. An initial survey of the problem conducted by the European Commission suggests new Europe-wide rules might be necessary to solve a long-standing frustration of air passengers everywhere: the millions of bags that are lost in transit, EU Transport Commissioner Antonio Tajani said. "It's a very serious and very important problem... The situation is far from satisfactory," he told reporters. "Some bags are just never recovered." Luggage is lost or delayed for a host of different reasons, including faulty bar-code readers, inattentive airline employees, theft and illegible luggage tags. Tajani said the EU could draft proposals to ask member states to create special agencies to tackle angry traveler complaints that airlines and airports do not answer.
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