Health Ministry survey: Patients satisfied with outpatient clinics

Lower scores given for physical conditions of centers.

March 29, 2018 06:10
1 minute read.
A nurse works at a hospital

A nurse works at a hospital. (photo credit: INGIMAGE)


Dear Reader,
As you can imagine, more people are reading The Jerusalem Post than ever before. Nevertheless, traditional business models are no longer sustainable and high-quality publications, like ours, are being forced to look for new ways to keep going. Unlike many other news organizations, we have not put up a paywall. We want to keep our journalism open and accessible and be able to keep providing you with news and analysis from the frontlines of Israel, the Middle East and the Jewish World.

As one of our loyal readers, we ask you to be our partner.

For $5 a month you will receive access to the following:

  • A user experience almost completely free of ads
  • Access to our Premium Section
  • Content from the award-winning Jerusalem Report and our monthly magazine to learn Hebrew - Ivrit
  • A brand new ePaper featuring the daily newspaper as it appears in print in Israel

Help us grow and continue telling Israel’s story to the world.

Thank you,

Ronit Hasin-Hochman, CEO, Jerusalem Post Group
Yaakov Katz, Editor-in-Chief


Eighty-one percent of the respondents in the Health Ministry’s first survey of patients in general hospital outpatient clinics rated their general satisfaction with visiting outpatient clinics at between 8 and 10 (the highest).

Eight percent were very dissatisfied and rated their satisfaction at between 1 and 5. A total of 89% were satisfied with the information and explanations they received.

The vast majority of patients were satisfied with the attitudes and behaviors of doctors, nurses, technicians and reception staff and that their privacy was preserved.

Lower scores (averaging 76%) were given for the physical conditions, especially the lack of parking spaces among those who did not arrive by public transportation.

People under 34 were less satisfied than older ones.

The study is part of a series of ministry surveys of patient satisfaction and aimed at improving services, creating an organizational culture of continuous measurement, assessment of information to the public, empowering the patient in his encounters with the health system, and providing tools for government decision making.

The representative sample of 15,000 adults who had gone to a public outpatient clinic in one of the 23 general hospitals after making an appointment was assessed in a phone survey in the patient’s preferred language (Hebrew, Russian, Arabic, French or English). Each participants was asked to answer 50 questions.

They were asked about general satisfaction, willingness to recommend the hospital, the level of care and information they received, how long they waited and the physical conditions in the clinics. The median age of the participants was 62 years.

The ministry listed the types of outpatient clinics but did not mention any names of hospitals – not those that excelled and not those that were less pleasing.

The ministry explained that it was decided by a steering committee not to create a uniform score for each hospital, but to compare the hospitals according to types of clinics, since there is no uniform mix of the clinics in the various hospitals.

Join Jerusalem Post Premium Plus now for just $5 and upgrade your experience with an ads-free website and exclusive content. Click here>>

Related Content

July 19, 2019
Germany makes measles vaccine compulsory for all children


Cookie Settings