Bezeq Israeli Telecommunications Corp..
(photo credit: Ariel Jerozolimksi)
Bezeq announced on Wednesday that it will give its clients a week’s worth of
free calls to cellular phones as compensation for the malfunction that occurred
on its network on Tuesday.
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During the four hours that the network was
affected, 50 percent of the company’s subscribers were unable to make or receive
Though not all of its clients were affected by the partial crash
of the network, Bezeq decided to give all of them, even those who did not suffer
as a result of the malfunction, the benefit of free calls to cellular phone
lines. Clients will be able to take advantage of the offer automatically
starting on Sunday, with no registration required to receive it. To prevent
abuse of the offer, Bezeq limited the compensation to 1,000 minutes on outgoing
Bezeq services roughly 2.5 million landline customers and 1
million Internet subscribers.
“During the last 24 hours since the
malfunction was resolved, we have been busy investigating the cause of the
malfunction and taking preventative actions to help us avoid network failings,
but since this was a very rare, nationwide failing, we decided also to provide
all of our customers with a substantial compensation,” Bezeq CEO Avi Gabai
“We apologize for the inconvenience and promise that we are doing,
and will continue to do, everything possible to maintain the quality and
reliability of our network, and we will learn the necessary lessons from
yesterday’s event,” the company said.
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In the wake of Tuesday’s
malfunction, a series of class action lawsuits amounting to hundreds of millions
of shekels have been filed.
Legal firm Malka, Liebowitz, Shaar and
Partners filed a class action lawsuit for NIS 104 million at the Nazareth
District Court, claiming personal and business losses to hundreds of thousands
of Bezeq customers.
Another lawyer, Yohi Geva, filed a class action
lawsuit in the Tel Aviv District Court asking for NIS 217 million in
compensation for lost business.
The malfunction, which initial findings
indicate was caused by a breakdown in a switch connecting Bezeq’s
next-generation network (NGN) to the rest of the system, occurred shortly after
9 a.m. and was only resolved at 1 p.m.
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