The salad bar at the Ritz-Carlton Hotel in Herzliya.
(photo credit: MATHEW SHAW)
A tough assignment, but someone has to do it. Your faithful columnist arrives on a weekday morning at the Ritz-Carlton in Herzliya.The English word “ritzy” comes from the deluxe Ritz hotel chain, the first hotel of which was opened in Paris, in 1898, by Cesar Ritz, a Swiss hotelier, and investor Alfred Beit, a Jewish businessman. It took until four years ago for Israel to get its first Ritz hotel, the Ritz-Carlton in Herzliya, but the hotel faithfully carries on the chain’s reputation for combining luxury and customer service. Some sources say that Cesar Ritz originated the saying, “The customer is always right.” Personnel are instructed not only to explain how guests can get to the elevators but to accompany them. Each employee has a budget to pamper guests without asking permission. When a bellboy heard a guest bemoaning the tennis racket forgotten at home, he surprised the guest by buying him one.
Join Jerusalem Post Premium Plus now for just $5 and upgrade your experience with an ads-free website and exclusive content. Click here>>