In the past year, Bank Leumi announced the expansion of the hours of operation of the telephone service, according to which the centers are active on weekdays, the centers work from 06:30 in the morning until 23:00 at night and on Fridays from 06:30 until 13:00 and now, it is announcing another expansion, with Providing service also on Mochash, from one hour after Shabbat ends until 23:00.
These moves are part of the service revolution led by Leumi.
Among other things, the bank undertakes to finish processing each customer's application within one business day at most; The "Chief Executive Patrol" was established, a special service team that reports directly to the bank's CEO Hanan Friedman, and is entrusted with providing a solution to customer inquiries that were not handled within one day; A new service center was established in the city of Ashkelon - in the midst of the war; The "Zoom Banking" service was launched, which since its launch has saved thousands of customers from physically going to the bank's branches, and more.
Head of the banking division, Eyal Ben-Haim: "Leading the service revolution in the banking system is not just a slogan for us. We are committed to placing the customers and their diverse needs at the center, and are making a constant effort to meet this commitment. Now, we have decided to announce a significant extension of hours The activity of the centers. This, with the understanding that the customers expect service 'here and now' - in convenient and flexible time frames in a fast and efficient manner - and we are obliged to give them that."