Customers
The strategic integration of AI-driven personalization in loyalty programs
Learn how AI-driven personalization transforms customer loyalty. Explore predictive modeling and data strategies for increasing retention and engagement.
Diversifying digital platform revenue by expanding services to boost customer retention
The "Buy It For Life" (BIFL) movement: An investor's perspective
Bank Hapoalim to gift shares to over 1 million customers in first-of-its-kind initiative
As NICE buys groundbreaking bots, Israelis still 'pressing one' for customer service - opinion
While NICE sells cutting-edge solutions to clients worldwide, Israeli customers are still navigating outdated IVR systems from the 1990s.
Partner launches the Private Care Plus customer club
For the first time in the market, Partner enables digital enrollment to the repair service, which includes a unique plan with screen breakage repair at no additional cost.
Betrunkener Southwest-Pilot zwangsweise aus dem Verkehr gezogen
Der Flug verzögerte sich um fast fünf Stunden, weil Southwest Airlines einen Ersatzpiloten suchte.
50% discount for club members: The new campaign from Tiv Ta'am chain
Tiv Ta'am launches a new campaign for TivClub members with a 50% discount on dozens of products and 3% cashback, aiming to raise awareness of the revamped customer club.
Southwest pilot forcibly removed from cockpit for being too drunk
The flight was delayed by almost five hours due to Southwest Airlines searching for a replacement pilot.
"Customer service handles refunds": Why hassle a customer over NIS 15?
A customer just wanted a drink or a refund but had to contact customer service and wait. Why do transaction cancellation laws sometimes harm consumers? "You'll need to prove extensive hassles."
Avoiding accessibility barriers with a checklist for custom controls - opinion
Navigating mobile app accessibility challenges requires addressing common mistakes like labeling, target size, and comprehensive testing with all assistive technologies.
Bank Leumi extends telephone service hours to Saturday evening as well
Bank Leumi extends telephone service hours to Saturday evening, providing assistance all days of the week, even on Saturday nights - a first in Israeli banking.
'Hatzi Hinam (Half Free) ' Customers? You may deserve money as a gift
The retail chain continues to surprise its customers and this time with a unique sales campaign.
