Children's clothing store denies anti-Orthodox Jewish claims

“Thank you for the opportunity to explain my return policy and its genesis and hopefully repair both any damage done and my reputation,”

By JTA
September 10, 2016 16:23
1 minute read.
A MAN and his children cross the street in Bnei Brak while he speaks on his cellphone.

A MAN and his children cross the street in Bnei Brak while he speaks on his cellphone.. (photo credit: NIR ELIAS / REUTERS)

 
X

Dear Reader,
As you can imagine, more people are reading The Jerusalem Post than ever before. Nevertheless, traditional business models are no longer sustainable and high-quality publications, like ours, are being forced to look for new ways to keep going. Unlike many other news organizations, we have not put up a paywall. We want to keep our journalism open and accessible and be able to keep providing you with news and analyses from the frontlines of Israel, the Middle East and the Jewish World.

As one of our loyal readers, we ask you to be our partner.

For $5 a month you will receive access to the following:

  • A user uxperience almost completely free of ads
  • Access to our Premium Section and our monthly magazine to learn Hebrew, Ivrit
  • Content from the award-winning Jerusalem Repor
  • A brand new ePaper featuring the daily newspaper as it appears in print in Israel

Help us grow and continue telling Israel’s story to the world.

Thank you,

Ronit Hasin-Hochman, CEO, Jerusalem Post Group
Yaakov Katz, Editor-in-Chief

UPGRADE YOUR JPOST EXPERIENCE FOR 5$ PER MONTH Show me later Don't show it again



On Wednesday, JTA reported that Shan and Toad, a high-end children’s clothing retailer, had a very specific return policy: Customers could return non-sale items for a full refund — except for residents of five communities in New York and New Jersey, all of which have a significant Orthodox population.



Be the first to know - Join our Facebook page.


Those living in those zip codes, which include Brooklyn and Passaic, New Jersey, could exchange unworn items or return them for store credit only — a policy that some decried as discrimination against Orthodox Jews.



But in an e-mail to JTA sent Thursday, Shana Laub, the owner of the online shop, denied allegations that her company’s return policy was in any way discriminatory against Orthodox Jews.



“Thank you for the opportunity to explain my return policy and its genesis and hopefully repair both any damage done and my reputation,” the message read.



Laub emphasized that her store accepted returns from all areas, and that residents of these five areas could still return unworn clothes for store credit. She said she implemented the more restrictive return policies because “the survival of the business had been threatened by abuse of its return policy among customers in a few concentrated areas,” she wrote.



She continued: “Those customers would place large orders and return all, or nearly all of the items they had purchased, often in poor condition, and only after a substantial delay.”





According to Laub, a mother of five girls whose LinkedIn page lists her as living in the “Greater Los Angeles” area — and whose blog says the company was originally launched in Jerusalem — these mass orders would deplete her stock and affect her ability to process other orders, which proved destructive for her small business. “If I continued to offer returns to these neighborhoods,” Laub wrote, “my business and my income would be destroyed.”



She added that she knew of other businesses that also implemented similar return policies out of concern for their fiscal well-being. She did not reply to a JTA request seeking follow-up comments.



Laub also claimed that, since the release of the story about her company’s return policies, she has “experienced a firestorm of legal accusations, public humiliation, and a host of the most vile and vituperative e-mail and phone messages.”



“If I unwittingly insulted or hurt anybody, I sincerely ask forgiveness now,” Laub added, “I had never intended to. I was merely trying to survive.”

Related Content

A child wearing a Kippah
July 18, 2018
U.S. judge says racial discrimination law applies to Jews

By JTA