The iStore chain, the official marketer of Apple products in Israel, is launching a new and dedicated service for the security forces and their families.
The network will open the repair lab in the central area on Fridays (the service lab at the flagship branch in Rothschild, Tel Aviv) throughout the month of March, for the security forces and their families only.
As part of the dedicated service: devices will be treated on the same day depending on the availability and nature of the fault, an option will be given to receive a replacement Apple device at no cost, a renewal and refresh service will be provided for the device, along with dust cleaning - at no cost. In addition, the laboratory staff will be available exclusively to the men and women of the security forces. They also stated that in order to provide a quality response to all applicants, an appointment must be scheduled in advance on the network's website.
"Our goal is to make it easier for our customers, who are away from home most of the week, and need a personal, accessible service that takes into account their unique needs" says Haim Zagouri, CEO of the iStore chain - an official partner and marketer of Apple products in Israel "We have assigned a laboratory and customer service team that will be available exclusively To the men and women of the security forces in whatever they need in the repair or replacement of a device or any other Apple product"
Moreover, the iStore chain is launching a new platform that will allow customers to diagnose the Apple product they have, free of charge, and receive the official laboratory services for it on behalf of Apple, without leaving their home or office.
iStore, through Apple's official diagnostic platform, will diagnose the device in the hands of the customers, and allow them to receive an opinion regarding the technical condition of the device (on supported devices), without leaving their home or office.
"On the iStoreCare platform, you can get comprehensive information before you hand over your device to our service lab, about its technical condition, the warranty period and whether you can extend the warranty through iStore. The platform will allow you to see the stock availability of the common parts for the Apple product you have, the price of the part and the repair times" Explain online. After the diagnosis, a courier will be arranged, who will pick up the Apple product according to the customer's choice, which will enable fast and professional service to the home.
If you decide to upgrade. Through the platform, after testing the product, the customers will be able to receive an extremely profitable Trade-in offer, and with the refund, it will be possible to purchase a new product, without leaving home.