Apple CEO Steve Jobs addressed a widely scrutinized antenna glitch in the company' new iPhone 4 Friday, saying there was no "Antennagate," and offered customers a free case to remedy the problem.
Jobs says the company knew that the iPhone 4 can lose reception when held a certain way and didn't think it would be a big issue. He offered customers a case to fix the flaw.
Jobs apologized to users affected by the glitch, saying Apple is "working our butts off" to correct it. Most smartphones have the same shortcoming as the iPhone 4, he said Friday at the company's headquarters in Cupertino, Calif.
Apple, the world's biggest technology company by market value, aims to burnish the iPhone's image after Consumer Reports opted not to recommend the device, blaming the antenna glitch. The iPhone accounts for about 40 percent of revenue, making it a bigger moneymaker than the Macintosh or iPod.
The company scheduled the event after users complained about losing signal strength when they held the lower-left corner of the phone.
"We care about all of our users, and we won't stop until every one of them is happy," Jobs said. "This is blown so out of proportion, that this is incredible."