Red tape said to be on the rise in government offices

Judicial system is the worst culprit, survey of businesspeople by Federation of Israeli Chambers of Commerce says.

Justice gavel court law book judge 311 (photo credit: Thinkstock/Imagebank)
Justice gavel court law book judge 311
(photo credit: Thinkstock/Imagebank)
Bureaucratic red tape increased in the government sector last year, with the judicial system the worst culprit, according to a survey of businesspeople commissioned by the Federation of Israeli Chambers of Commerce.
“Declining levels of service are an abuse of the public,” FICC President Uriel Lynn said Sunday in a press release. Although a few offices have made efforts to improve their standard of customer service, government ministers and ministry directors-general must make the matter a priority, he said.
The quarterly survey, which is conducted by the Geocartography Institute and SQ, ranks eight offices by how they interact with the business sector in four categories: availability of customer-service representatives, the amount of time it takes to attend to each case, the level of personal attention and the quality of solutions offered to customers.
In 2011 the offices averaged a score of 6.59 out of a possible 10, down slightly from 6.69 in 2010. The judicial system and the Standards Institute of Israel, which were included in the index for the first time in 2011, ranked lowest, with scores of 5.8 and 6.2, respectively. Businesspeople waited about 18.5 weeks more than the acceptable period of time to have their cases dealt with by the courts, the poll found.
The Industry, Trade and Labor Ministry recorded a score of 7.20, topping the list for the first time since the index was inaugurated in 2008. It was followed by the Transportation Ministry (7.09), Interior Ministry (6.77), National Insurance Institute (6.62), Finance Ministry (6.42) and Health Ministry (6.30).