Get compensated when technicians come late

A customer, waiting for over 30 minutes over the arranged time of the technician's visit will be able to claim compensation of NIS 300 from the company.

A new bill passed by the Knesset in a preliminary reading on Wednesday, will give customers the right to claim financial compensation of up to NIS 600 from services companies and manufacturers in cases their technicians kept them waiting beyond the scheduled time. "Many technicians fail to come at the arranged time often letting customers sit and wait without them knowing when they will arrive," said MK Gilad Ardan, chairman of the Knesset Economics Committee, who submitted the bill for Knesset approval. According to the bill, a customer, waiting for over 30 minutes over the arranged time of the technician's visit will be able to claim compensation of NIS 300 from the service company. If the technician was late 60 minutes, the company will have to compensate the customer for NIS 600. Furthermore, the bill stresses that a company will not be allowed to expand the waiting period for home services by technicians over the current standard of two hours. "Service providers have developed techniques to circumvent the regulations. Some of them ignore the rules and deviate from the scheduled time while others give the customers a few minutes alert over the phone before they arrive," read the bill. "The extended waiting time is on the customers' account while the service providers do not take responsibility on their bad scheduling management". Thus the bill determines that companies trying to circumvent the regulation by not setting an exact time of appointment, ie. providing their services without a given time will be committed to pay the customer compensation of NIS 500.