Justice gavel court law book judge 311.
(photo credit: Thinkstock/Imagebank)
Bureaucratic red tape increased in the government sector last year, with the
judicial system the worst culprit, according to a survey of businesspeople
commissioned by the Federation of Israeli Chambers of
“Declining levels of service are an abuse of the public,” FICC
President Uriel Lynn said Sunday in a press release. Although a few offices have
made efforts to improve their standard of customer service, government ministers
and ministry directors-general must make the matter a priority, he
The quarterly survey, which is conducted by the Geocartography
Institute and SQ, ranks eight offices by how they interact with the business
sector in four categories: availability of customer-service representatives, the
amount of time it takes to attend to each case, the level of personal attention
and the quality of solutions offered to customers.
In 2011 the offices
averaged a score of 6.59 out of a possible 10, down slightly from 6.69 in 2010.
The judicial system and the Standards Institute of Israel, which were included
in the index for the first time in 2011, ranked lowest, with scores of 5.8 and
6.2, respectively. Businesspeople waited about 18.5 weeks more than the
acceptable period of time to have their cases dealt with by the courts, the poll
The Industry, Trade and Labor Ministry recorded a score of 7.20,
topping the list for the first time since the index was inaugurated in 2008. It
was followed by the Transportation Ministry (7.09), Interior Ministry (6.77),
National Insurance Institute (6.62), Finance Ministry (6.42) and Health Ministry